Every Broadway location and/or service is not affiliated with each other. The service technicians are independent and make their own schedule. We are a marketing firm that provides a referral system to these talented people. If your service technician does not show up and/or provide great quality, please let us know, however we do not control them nor are we responsible for their work. Our Broadway name does hold a higher standard. Our admin team is happy to help guide you in the right direction, or you can contact the technician directly. (949) 229-2797